Frequently Asked Questions
Yes. Custom Keys can be configured using formulas to calculate values dynamically during document generation.
If a Custom Key does not have a value available from the system, a default value, formula, or manually entered value, it may remain blank until updated during document generation.
Custom Keys (Placeholders) are values enclosed within double curly brackets ({{ }}) that are replaced with information during document generation.
Yes. Administrators can create additional custom keys and configure default values, formulas, or other logic based on business requirements.
Document templates are reusable document formats that can be configured and used for generating employee-specific documents. Templates can be created for various HR processes such as offer letters, confirmation letters, increment letters, experience letters, relieving letters, and other employee communications.
During document generation, system automatically populates the configured placeholders with employee information available within the system.
HRStop uses placeholders configured within document templates. During document generation, these placeholders are automatically replaced with the corresponding employee information available in the system.
Users with authorized administrative access can create, edit, manage, and generate documents using document templates, subject to their assigned permissions.
The Acknowledge Policy button only appears for policies where the administrator has enabled the Acknowledgement Required setting. If the button is not visible, acknowledgement is not required for that policy.
If the administrator has enabled the Restrict System Access option for the policy, the employee will not be able to access the application until the policy is acknowledged.
Yes. When an employee clicks the Acknowledge Policy button, a confirmation window appears with an optional Comments field where the employee can add a note before confirming.
The Acknowledge Policy button appears on the policy details page, accessible from Main Panel → Policies → View icon. It is visible only for policies where the administrator has enabled the Acknowledgement Required setting.
Go to Main Panel → Policies and click the View icon for the policy that needs to be acknowledged. On the policy details page, click the Acknowledge Policy button, add any comments if needed, and click Yes to confirm.
Yes. Employees can access and view published policies that apply to them from the HRStop mobile app in addition to the Main Panel.
It shows whether the employee has acknowledged the policy or not. If acknowledgement is pending, it will show Pending. If the policy has been acknowledged, it will show the date of acknowledgement.
A policy will not appear in the Policy List of an employee if it has not been published or if the employee does not fall within the applicability criteria set by the administrator for that policy.
Employees can view published policies by going to Main Panel → Policies. Policies can also be accessed from the mobile app. Only policies that are published and applicable to the employee will appear in the list.
The View Acknowledgements icon in the Actions column on the Policies list only appears for policies that have the Acknowledgement Required setting enabled.
Yes. Go to Control Panel → Forms/Policies → Policies and click the View Acknowledgements icon for the relevant policy. On the acknowledgement tracking screen, click the Export button to download the list for reporting or compliance purposes.
Yes. Go to Control Panel → Forms/Policies → Policies and click the View Acknowledgements icon for the relevant policy. On the tracking screen, select the employees using the checkboxes and click Send Bulk Reminder.
Go to Control Panel → Forms/Policies → Policies.
Locate the policy and click the View Acknowledgements icon in the Actions column. This opens the acknowledgement tracking screen for that policy, showing each employee's acknowledgement status.
Click the Send Reminder bell icon in the Actions column next to the employee on the acknowledgement tracking screen.
No. Only employees who fall within the applicability criteria of the policy and have not yet acknowledged it will be restricted from accessing the application.
When this option is enabled, employees who have not acknowledged the policy will be unable to access the application until they complete the acknowledgement.
Yes. Administrators can edit any existing policy and enable the Acknowledgement Required setting from the Settings section at any time.
If no filter is selected, the policy applies to all employees by default.
Yes. Administrators can update applicability at any time using the Set Applicability icon in the Actions column on the Policies list, without having to edit the full policy.
Yes. Administrators can select multiple filters such as department, location, band/grade, and business unit together to expand the list of employees a policy applies to.
Go to: Control Panel → Forms/Policies → Policies.
Select the policies using the checkboxes and use the Actions dropdown at the top right to apply bulk publish or unpublish actions.
Yes.
Go to: Control Panel → Forms/Policies → Policies. Scroll down to the desired policy.
The Download icon in the Actions column allows administrators to download the file that was uploaded for a policy.
Yes. The Acknowledgement Required setting can be enabled when adding or editing a policy. Employees will then see an Acknowledge Policy button on the policy details page.
Yes. If the Publish option is not selected, the policy is saved as a draft and remains hidden from employees until it is published.
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