Frequently Asked Questions

Yes, when an employee tries to punch from a location outside the allowed boundaries, the mobile app gives them an option to request the location be added. All such requests appear on the Requested Coordinates page for admin review. Refer to How to Retrieve Geo Coordinates for Geo Fencing Setup for details on the review process.

The right method depends on your situation:

1. If you know the exact address of the location, Google Maps is the fastest.
2. If you want to base Geo Fencing on where employees have actually been punching from, use the export punch data method.
3. If the address is unclear or the entry point differs from the map, ask an employee to punch from the location.
4. Requested Coordinates works only after Geo Fencing is already active and employees start flagging new locations they need.

Many organizations use a combination of methods depending on the location type.

To preview the location on Google Maps:

1. Open the Requested Coordinates page from Control Panel > Settings > Attendance > Configure Attendance > Configure Geo Fencing > Requested Coordinates.
2. Locate the request in the table.
3. Click the preview icon (globe) in the Action column.

The location opens on Google Maps, which helps confirm whether the request is valid before taking action.

To reject a requested coordinate:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. Click the Requested Coordinates button.
4. Locate the request in the table.
5. Click the delete icon in the Action column.
6. Confirm the deletion in the prompt that appears.

The request is removed from the queue.

To approve a requested coordinate:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. Click the Requested Coordinates button.
4. Locate the request in the table.
5. Click the add icon in the Action column. A form opens with the Latitude, Longitude, Radius (default 50 meters), and Address prefilled.
6. Enter a Title and optionally a Description.
7. Adjust the Radius if needed.
8. Click Yes to save.

The location is added to the Allowed Coordinates list and works like any other configured Geo Fencing location.

To view requested coordinates:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. On the Geo Fencing configuration page, click the Requested Coordinates button.

The page shows all pending requests with employee details, coordinates, and action icons.

The Requested Coordinates page lists location requests raised by employees through the mobile app. When an employee tries to punch from a location outside the allowed boundaries, they see an error and can request that the location be added to the allowed list. Each request appears on this page with details like Latitude, Longitude, Address, and the employee who raised it. Admins can preview, approve, or reject each request.

To export punch data with coordinates:

1. Go to Control Panel > Attendance.
2. Click the Import dropdown menu and select Export.
3. On the export page, choose Punches as the format and tick the Geo Coordinate checkbox.
4. Apply any necessary filters, such as date range or departments.
5. Click Download to export the report.

The exported file contains punch records along with the coordinates captured at each punch.

To get coordinates from Google Maps:

1. Open Google Maps in a browser.
2. Search for the target address or navigate to the exact spot on the map.
3. Right click on the location. A small menu appears with the coordinates displayed at the top.
4. Click the coordinates to copy them to your clipboard.
5. Paste the values into the Latitude and Longitude fields on the Geo Fencing configuration page.

There are four practical methods to retrieve coordinates:

1. Google Maps: Right click on the target location and copy the coordinates.
2. Employee punches from target location: Ask an employee to punch from the location and read the coordinates from their attendance record.
3. Exporting existing punch data: Export the Geo Coordinates report to see where employees have been punching from.
4. Reviewing employee requested coordinates: Review and approve locations that employees have themselves requested through the mobile app.

Yes, if you need to swap the Latitude and Longitude values after entering them, click the swap icon between the two fields, and the coordinates will be exchanged.

No, the Geo Fencing configuration is not deleted. All allowed locations and settings remain saved. Geo Fencing rules simply do not have any practical effect until Mobile Based Attendance is available for at least some employees, either at the company level or through Mobile exceptions.

This can happen for a few reasons:

1. Mobile Based Attendance is not enabled at the company level, and the affected employee does not have a Mobile exception either. Geo Fencing only applies to employees who can actually punch through the mobile app.
2. The Enable Geo Fencing checkbox on the Geo Fencing configuration page is not ticked.
3. The employee's current location does not fall within any of the defined allowed boundaries.
4. The employee's mobile GPS is turned off, or the location signal is poor.

Check each of these before contacting support.

The radius depends on two factors: the size of the physical location, and the GPS quality of the mobile phones your employees use.

1. Employees with newer phones and reliable GPS can work with a smaller radius.
2. Employees with older phones or weaker GPS may need a larger radius, since GPS drift can otherwise cause valid punches to fail.
3. A large corporate campus may need a wider radius. A single office room or client site may work with a tighter radius.

Test the setup with a few employees before rolling it out widely.

It is recommended to use at least 7 decimal digits for both Latitude and Longitude. The system supports up to 14 decimal digits, and more decimal digits result in a more precise boundary.

No, there is no restriction on the number of allowed locations. Organizations with multiple offices, branches, or client sites can add each one as a separate boundary.

To remove a location:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. In the Allowed Co-ordinates table, locate the row for the location.
4. Click the delete icon in the Actions column.
5. Confirm the deletion in the prompt that appears.

Once removed, employees can no longer punch from that location, unless another allowed location covers the same coordinates.

To edit a location:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. In the Allowed Co-ordinates table, locate the row for the location.
4. Click the edit icon in the Actions column.
5. Make necessary changes to the location.
6. Update the required fields and click Save.

To add an allowed location:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. On the Geo Fencing configuration page, ensure Enable Geo Fencing is ticked.
4. Fill in the fields: Title, Description (optional), Address, Latitude, Longitude, and Radius (in meters).
5. Click Save.

The saved location appears in the Allowed Co-ordinates table below the form.

To enable Geo Fencing:

1. Go to Control Panel > Settings > Attendance > Configure Attendance.
2. Scroll to the Mobile Attendance section and click the Configure Geo Fencing link.
3. On the Geo Fencing configuration page, tick the Enable Geo Fencing checkbox.
4. Add the Allowed Geo Coordinates (Locations) for geo fencing here.

Geo Fencing must be procured and activated by the support team before this option is available.