This can happen for a few reasons:
1. Mobile Based Attendance is not enabled at the company level, and the affected employee does not have a Mobile exception either. Geo Fencing only applies to employees who can actually punch through the mobile app.
2. The Enable Geo Fencing checkbox on the Geo Fencing configuration page is not ticked.
3. The employee's current location does not fall within any of the defined allowed boundaries.
4. The employee's mobile GPS is turned off, or the location signal is poor.
Check each of these before contacting support.
