Kindly refer to the following points and it will help you in troubleshooting as why your attendance is not showing in the system:
Configuration:
Please confirm the below settings with your IT team so that the details added in the biometric device are correct.
- ADMS settings
- Server Mode: ADMS
- Enable Domain Name: OFF
- Server Address: 65.20.79.19 (Needs to be updated as per the configuration shared by Hawk HR team)
- Server Port: 84 (Needs to be updated as per the configuration shared by Hawk HR team)
- Enable Proxy Server: OFF
- Ethernet Settings
- IP Address: (Mandatory, should be defined)
- Subnet Mask: (Mandatory, should be defined)
- Gateway:(Mandatory, should be defined)
- he IP address, Subnet Mask and Gateway need to be defined in the above Ethernet Setting.
- You can get your IP address by referring to the following CMD command steps:
- Click on Windows+R
- type cmd in click OK
- Type IPConfig and click on Enter
- The IP details will start showing
Verification:
- Check the biometric internet connection:
- Please cross confirm if your biometric is connected to the internet.
- In case it's connected to the internet, a small 'e' or a 'globe' icon would show on the top right corner of your biometric device.
- Check the Enrollment Number
- Please confirm if the enrollment number of employees matches with the biometric user code.
- You can get the list of enrollment numbers for employees in Hawk HR by referring to the following path: Control Panel-> Analytics-> Attendance-> Enrollment
Troubleshooting:
- If all the above configurations are correct and still the attendances are not reflecting in your portal, request you to please check with your IT team for the below:
- Port block (Any port block should not be there)
- Firewall block (No firewall blockage will be there)
- IP conflict (Make sure the IP address added is unique)
- The blank page attached above defines that there is no port block, firewall block or IP conflict is there, so everything is fine.
Support:
- In case, the issue still persists, kindly take the screenshot of the below and share with us at support@hrstop.com so that our team can debug and help resolve your concern.
- Biometric Device Info with Serial Number
- Biometric System Info
- Share with us details of 2/3 employees (employee code/ enrollment number/ name/ punch details: date/time).