In HRStop, admins can configure the Helpdesk module to ensure that ticket overdue days are not counted against weekends and holidays. This helps maintain fair tracking of response timelines while considering non-working days.
Steps to Exclude Weekends and Holidays
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Navigate to Control Panel → Helpdesk
A new page will open showing a list of tickets raised by employees. -
Click on the Manage Category button (located at the top right).
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Add or Edit Categories as needed.
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Enable the option: Restrict ticket overdue days count against the Weekend and Holiday.
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Click Update or +Add Category to save the changes.
✅ With this setting enabled, the system will exclude weekends and holidays when calculating overdue timelines, ensuring accuracy and fairness in SLA tracking.