Hawk HR allows out of the box integration with Biometric device which saves any additional cost incurred in Integration. Once the integration is done, we need to verify the below:
Level 1
- Main display of Biometric Device to check the status of connectivity
- ADMS settings (Server IP and Port Number) of Biometric Device
- Server Address/IP: 65.20.79.19
- Server Port: 84(India)
- Server Port: 86(Dubai)
- Server Port: 87(Qatar)
- Ethernet Settings of Biometric Device
- The enrollment numbers/user ID (the number with which the employees are registered in biometric) for the employees are the same as the enrollment numbers for them in Hawk HR.
- Proxy Server should be Off
- In case of any changes, ask the client to restart the device.
Level 2
- Verify the Biometric configuration at our end by punching in attendance in office.
- Check if the device is showing "connected" or not.
Level 3 (At Client's end)
Request the IT person to check the following at their end
- Check the Firewall Block
- Check the IP conflict
- Check the Port Block
Level 4 (Vendor End)
- Ask the client to connect with their vendor
- If vendor says, everything is working fine. Request him to show the ping at his test/local server(Every vendor has one)
Note: Essl Machines are configured via Serial Number and Biomax Machine via Cloud ID