Biometric devices are often used to track employee attendance through punch-in and punch-out logs. These logs are saved in a file format known as a .DAT file. In case your punches are not reflecting correctly in the HRStop portal, exporting and sharing this file helps the support team to analyze and resolve any sync issues.
A .DAT file stores raw attendance data captured by biometric devices. It includes punch timestamps, employee IDs, and device logs, etc.
Please follow below steps to download the attendance data from your biometric device:
- Go to Menu / Data Management(or USB manager) / Download Attendance log.
- Connect your USB device
- Export the .dat file
=> What to Do Next
If punches are missing or not showing up in the HRStop portal:
- Email the exported .DAT file to: support@hrstop.com
- Include a brief note describing the issue (e.g., “Punches not syncing since [date]”)
The support team will analyze the file and assist with syncing the data or identifying any issues with the device or integration.
=> Troubleshooting
- Make sure the USB drive is formatted correctly
- Ensure the biometric device has permission to write data to USB
- Confirm that the device has recent punch data before exporting
=> Summary
DAT files are essential when troubleshooting biometric punch issues. By following the steps above, you can export this data and send it to the HRStop support team for quick assistance and resolution.